How Mall of America Is Using Chatbots And Robots To Connect With Holiday Shoppers
"It is important for us to find new ways to surprise and delight our guests while also creating a seamless customer journey,” said Sarah Townes, VP of Marketing for Mall of America.
By David Kaplan, Dec 7th
Difficulty Comparing Prices Is Consumers’ Top Brick-And-Mortar Complaint
That's not the only one, as a Capgemini report finds shopper grievances include long checkout lines, lack of personalized offers, and confusion about where to locate store products.
By David Kaplan, Jan 25th
Half Of All Hospital Visitors Have One Thing In Common: They’re Lost
Connexient's Geoff Halstead says that indoor navigation can significantly reduce late appointments and raise patient satisfaction.
By David Kaplan, Jul 18th
Location Data Shows The Challenge Tesla Faces In Broadening Its Appeal Beyond Luxury
By David Kaplan, Aug 9th
What Amazon Alexa's 'Answer Update' Means For Marketers
By Lauryn Chamberlain, Aug 9th
Assigned Seating: OpenTable Lets Reservationists Choose Specific Locations Within Restaurants
By David Kaplan, Aug 8th