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NRF Big Show
Analysis
For Valentine’s Day, 1-800-Flowers Enlists Alexa, Okay Google, And Facebook Chatbots To Play Cupid
The florist chain is using virtual assistants -- and an Apple Pay discount -- to go "beyond the wow," says Tom Hartnett, President, 1-800-Flowers Digital.
By David Kaplan, Feb 8th
Analysis
How Panera Bread Is Turning ‘Fast Casual’ Into ‘Rapid Casual’
“We now have delivery at about 54 percent of our cafes,” says Panera Bread CEO Blaine Hurst. “And we're rolling it out aggressively -- all without taking phone calls.”
By David Kaplan, Jan 18th
Analysis
1-800-Flowers CEO Chris McCann At NRF: Voice Is The UI Of The Future
And that voice activated future should be fully realized within 18 months, McCann said during a panel discussion at the NRF Big Show.
By David Kaplan, Jan 17th
Analysis
Apple’s Jennifer Bailey Retail Appeal: Business Chat Plus Apple Pay Equals Engagement
Apple is still preparing to roll out Business Chat with retail partners like Lowe's as mobile is expected to be the largest e-commerce channel in 2021 in the U.S., Bailey told NRF Big Show attendees.
By David Kaplan, Jan 16th
Analysis
Walmart CEO Doug McMillon: To Drive Same-Store Sales, We Had To Build Up E-Commerce
It sounds counterintuitive, but with 15 straight months of same-store sales growth, McMillon, speaking at the NRF Big Show credits bringing bricks and clicks together.
By David Kaplan, Jan 15th
Analysis
Ashley Stewart To Open First Store Since Emerging From Bankruptcy
James Rhee took on the role of CEO at women's clothing chain Ashley Stewart during a period of retail turmoil. Here's a look at the turnaround.
By David Kaplan, Jan 26th
Retail
Concept Stores And More: Target’s Plan To Compete With Amazon
At last week's NRF Big Show, Target's Mike McNamara talked about the future of shipping — and how online and offline have to work together.
By Lauryn Chamberlain, Jan 23rd
Analysis
For The GameStop Loyalty Program, Insight And Service Is The Reward
It's not about points and perks, says Mike Mauler, EVP/president of GameStop International.
By David Kaplan, Jan 18th
News
Salesforce Promises Greater Connections Between Retailers And Facebook Ads
The new integration with Salesforce Commerce Cloud and the new Facebook Dynamic Ad unit is meant to draw a clearer line between the shopper journey and their Facebook and Instagram activity.
By David Kaplan, Jan 17th
News
Levi’s Takes Advantage Of Intel’s $100 Million Investment In Retail Tech
Levi's is the first to test Intel's Responsive Retail Platform, which is predicated on 'real-time/all-the-time' inventory insights to reverse retail traffic declines.
By David Kaplan, Jan 17th
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Featured News
How Brands Can Partner With Google Assistant
By David Kaplan, Oct 2nd
Announcing Our New Venture: CMO On The Go!
By Lauryn Chamberlain, Sep 27th
IBM Watson Unveils Added AI Tools For Marketers, Including Weather-Related Ad Designs
By David Kaplan, Sep 26th