NRF Big Show
Analysis For Valentine’s Day, 1-800-Flowers Enlists Alexa, Okay Google, And Facebook Chatbots To Play Cupid The florist chain is using virtual assistants -- and an Apple Pay discount -- to go "beyond the wow," says Tom Hartnett, President, 1-800-Flowers Digital. David Kaplan By David Kaplan, Feb 8th
Analysis How Panera Bread Is Turning ‘Fast Casual’ Into ‘Rapid Casual’ “We now have delivery at about 54 percent of our cafes,” says Panera Bread CEO Blaine Hurst. “And we're rolling it out aggressively -- all without taking phone calls.” David Kaplan By David Kaplan, Jan 18th
Analysis 1-800-Flowers CEO Chris McCann At NRF: Voice Is The UI Of The Future And that voice activated future should be fully realized within 18 months, McCann said during a panel discussion at the NRF Big Show. David Kaplan By David Kaplan, Jan 17th
Analysis Apple’s Jennifer Bailey Retail Appeal: Business Chat Plus Apple Pay Equals Engagement Apple is still preparing to roll out Business Chat with retail partners like Lowe's as mobile is expected to be the largest e-commerce channel in 2021 in the U.S., Bailey told NRF Big Show attendees. David Kaplan By David Kaplan, Jan 16th
Analysis Walmart CEO Doug McMillon: To Drive Same-Store Sales, We Had To Build Up E-Commerce It sounds counterintuitive, but with 15 straight months of same-store sales growth, McMillon, speaking at the NRF Big Show credits bringing bricks and clicks together. David Kaplan By David Kaplan, Jan 15th
Analysis Ashley Stewart To Open First Store Since Emerging From Bankruptcy James Rhee took on the role of CEO at women's clothing chain Ashley Stewart during a period of retail turmoil. Here's a look at the turnaround. David Kaplan By David Kaplan, Jan 26th
Retail Concept Stores And More: Target’s Plan To Compete With Amazon At last week's NRF Big Show, Target's Mike McNamara talked about the future of shipping — and how online and offline have to work together. Lauryn Chamberlain By Lauryn Chamberlain, Jan 23rd
Analysis For The GameStop Loyalty Program, Insight And Service Is The Reward It's not about points and perks, says Mike Mauler, EVP/president of GameStop International. David Kaplan By David Kaplan, Jan 18th
News Salesforce Promises Greater Connections Between Retailers And Facebook Ads The new integration with Salesforce Commerce Cloud and the new Facebook Dynamic Ad unit is meant to draw a clearer line between the shopper journey and their Facebook and Instagram activity. David Kaplan By David Kaplan, Jan 17th
News Levi’s Takes Advantage Of Intel’s $100 Million Investment In Retail Tech Levi's is the first to test Intel's Responsive Retail Platform, which is predicated on 'real-time/all-the-time' inventory insights to reverse retail traffic declines. David Kaplan By David Kaplan, Jan 17th
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