Amazon Echo
News What Amazon’s ‘Alexa For Hospitality’ Means For Hotels, Guests, And Marketers “Marriott has a long track record of innovating for our guests, and we’re thrilled to be among the first to offer Alexa for Hospitality,” said Jennifer Hsieh, VP for Customer Experience Innovation at Marriott International, Alexa For Hospitality's launch partner. David Kaplan By David Kaplan, Jun 19th
News The Future Of Voice Control: Amazon Echo Exceeds 30 Million Devices Installed The role played by voice-activated smart speakers in the home continues to expand, according to Mary Meeker's 2018 Internet Trends report. Lauryn Chamberlain By Lauryn Chamberlain, Jun 4th
Analysis Instead Of Flowers For Mother’s Day, Fin Offers Its Virtual Assistant As The Right Gift Fin, the subscription-based digital assitant, is opening up its voice-activated recommendation and purchasing services to non-subscribers as co-founder Sam Lessin aims to prove it can understand "actual language" better than Siri, Alexa, and Google Assistant. David Kaplan By David Kaplan, May 10th
Analysis How Marriott Is Working With Salesforce To Get Complete, Cross-Channel ‘Recognition’ Of Its Guests “Marriott’s vision is to be the world’s favorite travel company. The best way to reach that goal is to employ a best-in-breed, global customer recognition platform that connects our guests at every possible touchpoint to our team of expert hospitality professionals who strive to delight our guests every stay,” says Brian King, Global Digital & Sales Officer at Marriott International. David Kaplan By David Kaplan, May 8th
Analysis Accenture: Stand-Alone Digital Voice Assistants Are Taking Consumers Away From Smartphones 66% of consumers who own a stand-alone DVA use their smartphone for fewer activities, an Accenture survey says. David Kaplan By David Kaplan, Feb 9th
News The Majority Of Amazon And Google Smart Speaker Owners Will Buy Another And they'll stick with the same brand when they do. Lauryn Chamberlain By Lauryn Chamberlain, Jan 4th
Analysis Millennials Lead Smart Home Holiday Season Shopping "Best Buy is setting up dedicated in-store displays or 'experience centers,' to demonstrate Google Home and Amazon Echo’s capabilities, which will lead to greater consumer awareness of these devices and how they fit in the smart home ecosystem," says Parks Associates' Dina Abdelrazik. David Kaplan By David Kaplan, Nov 17th
Analysis How Pandora Is Adjusting The Dial On Voice-Activation "Listening on Pandora is up 250 percent on voice-activated devices, with connected home listening up 22 percent year-over-year," says Pandora SVP Susan Panico. David Kaplan By David Kaplan, Oct 20th
News Over 60 Million People In The U.S. Will Use Voice-Enabled Assistants On A Monthly Basis This Year That's close to 20 percent of the population — and that figure is only growing. Lauryn Chamberlain By Lauryn Chamberlain, Oct 11th
Analysis How Smart Speakers Are Influencing Shopping Decisions — Now "Smart Speakers allow for the same calls to action -- but now with an additional layer of targeting and interactivity," says Edison's Tom Webster as part of a two-part NPR study on audio activation. David Kaplan By David Kaplan, Sep 29th
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